Do I need a VPN to use ChannelHopper?
No, in fact using a VPN at the same time is likely to interfere with the quality of our service. It will slow down your device and possibly block TV sites so we strongly recommend switching them off before getting started.
Where can I use ChannelHopper?
In any country where you can find an internet connection providing a stable download rate of no less than 3Mb/s. You can check your internet speed here.
What devices work with your service?
Any internet-connected device that allows you to modify its DNS setting and has an internet browser. Examples include iOS / Android devices, Mac, PCs, Amazon TV Fire Stick and Xbox.
With so many devices out there we encourage you to try the service and if we can’t make your device work with our service we will provide you with a full refund.
Are Netflix, Sky Sports or BT Sports included?
These paid services will require a separate subscription. Our service makes it work as if you are in the UK but for subscription channels you will still need to subscribe with them also.
Why are some sites asking for a separate login?
These are additional requirements to use their sites and unrelated to ChannelHopper. Simply register with your normal email address and password of your choice. You will only need to sign-in once. If prompted for a postcode use a family UK one. If your email is not accepted it is likely you have already registered in the past and may need to reset your password if you have forgotten it.
Will ChannelHopper work on my Smart TV?
Unfortunately most older Smart TVs have stopped supporting flash now which is why we provide our service to your TV via many different methods, either directly or by mirroring. If you have recently purchased a Smart TV in the UK then it should come pre-loaded with the TV apps and should work with our service abroad.
We recommend using an Amazon Fire TV stick as it is not expensive and works brilliantly with our service. All the TV apps are on it and it plugs straight into your TV.
Other good direct methods are using a mini PC, a Mac mini, Xbox or Android box.
Good mirroring methods include straight from Windows 10 to the TV (Miracast or WiDi), iOS or Mac AirPlay to Apple TV or computer or tablet casting to Chromecast.
We recommend that you register a PC or Mac first and test it works ok.
See our how-to page for various methods and mirroring tutorials. https://channelhopper.tv/how-to/#twelve
How do I remove ChannelHopper from my device?
To remove our DNS from your device network / Wi-Fi settings. Please refer back to the user-guide to see where your DNS is configured in your device and then simply remove it.
Service stopped working?
Please follow these steps:
1. Check that the DNS is in place following the how to guide: https://channelhopper.tv/how-to/ (note that for iOS each different wi-fi access point will need configuring if using more than one
2. Check your device is registered here: https://channelhopper.tv/ucp/device.php
If still not working your provider maybe blocking DNS override so try this alternative method: https://channelhopper.tv/proxy
Our service doesn’t buffer but often there can be local connectivity issues that causes buffering.
Please power off and on your router and this usually resolves.
I can't seem to register my device
I have configured my device DNS correctly but it is not redirecting me to ChannelHopper to register my device.
Go to www.channelhopper.tv and use the Login button to access your account where you can manually register your device(s).
If after registering you still cannot access your ISP could be blocking manual DNS override. In these cases we have alternative instructions that should work instead. Please go HERE to install our alternative proxy.
Error message when registering device
I see this error message while registering a device:
Go to device network / Wi-Fi settings and check you have entered our DNS correctly 18.104.22.168 – mistakes here are common and worth checking. Please refer back to the user-guide to see where your DNS is configured in your device.
Error message when trying to Login
When I try to login it says “Login Failed”, what should I do?
Usernames & Passwords are case sensitive, take care when keying in login credentials.
If copy and pasting from the welcome email be careful not to paste an additional blank space by mistake.
If the above does not fix this you can click on ‘Forgot Password’ and reset your password.
Amazon Fire TV troubleshooting
1. Make sure you have the correct IP, Gateway and DNS setup in your Fire TV Stick. This is very important. The network connection should state “connected” and not “connected with problems”. If you are not sure then please contact firstname.lastname@example.org.
2. Make sure you have registered and tested a different device such as PC or Mac on the same wi-fi access point. Again very important. This will bypass the need to register your Fire TV Stick in the ChannelHopper dashboard.
3. Make sure you change the time-zone on your stick to GMT or BST. This is done under settings > preferences > time-zone.
4. Try clearing the app data for the apps that don’t play. Go to settings > applications > managed applications > select the application > clear data > click again to confirm.
5. On a PC or Mac, whilst logged into your UK Amazon account on your browser visit “Manage Your Content and Devices” and click the Settings tab. If the displayed country is not UK under Country Settings, click Change. Select a UK home address from your Amazon account or enter a new one. When you’re finished, click Update.
6. If all of the above has not worked then reset your device to factory settings. Settings > System > reset your device. You will need to log back in using your UK amazon TV account and set up the advanced network settings once again.
Channel 4 or 5 still showing connection error
Please change the timezone on your device to a UK one (ie. London) and it should resolve.
Cannot install UK TV Apps to my Amazon Fire TV
On my computer browser I have signed into Amazon but when trying to
deliver to my device it says not available for my country or similar.
To View and Update Your Country or Region:
Whilst logged into your UK Amazon account on your browser visit “Manage Your Content and Devices” and then click the Settings tab.
If the displayed country is not UK under Country Settings, click Change.
Select a UK home address from your Amazon account or enter a new one.
When you’re finished, click Update.
Redirected to ChannelHopper login page more than once
I have configured my device DNS correctly and registered my device(s) successfully but I am still being redirected to ChannelHopper Login page.
Make sure you are using the same browser you used to register your device. Different browsers and user profiles are treated as separate devices.
If you are still having problems then it is likely your browser is blocking cookies. You can change the settings to allow all:
Google Chrome instructions here (set to allow all).
Firefox instructions here (simple steps 1-6).
Safari instructions here (set block cookies to never).
iPad / iPhone – Settings>Safari> “Do Not Track” – Set to OFF. “Block Cookies” – Set to Always Allow.
Stuck in Device Manager. How do I go to TV Programmes?
Go to https://channelhopper.tv/channels and save as a favourite and from there you can view all the TV sites and channels or, you can go straight to the sites such as http://bbc.co.uk/iplayer or http://itv.com
I still can't watch TV Sites
I have setup the DNS correctly and registered my device but I still can’t watch some or all of the UK TV sites.
Firstly, it is important to switch off any VPN service enabled in your device or router as this will likely interfere with our service. Contact us if you need assistance
If a mobile device, make sure it has the latest system updates installed and latest TV Apps are updated.
If possible, try registering a different device or browser to see if that works. This will help us troubleshoot the problem if required.
Clear your browser cache and restart the device. Occasionally browser caching is the problem
If the problem persists power off the router for a few minutes and then power on and once connection is restored try the TV sites again.
Your Provider may be blocking DNS override. In these cases we have alternative instructions that should work instead. Please go HERE to install our alternative proxy.
If none of these suggestions seem to be working for you contact-us and we’ll do our best to have you up and running in no time!