FAQ
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[accordion-item title=”Do I need a VPN to use ChannelHopper?”]
No, in fact using a VPN at the same time is likely to interfere with the quality of our service. It will slow down your device and possibly block TV sites so we strongly recommend switching them off before getting started.
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[accordion-item title=”Where can I use ChannelHopper?”]
Anywhere in any country where you have an internet connection providing a stable download rate of no less than 2.5Mb/s. You can check your internet speed here. Note that we do not support 3G or 4G data directly but if you are hot-spotting to a device that is then that should work.
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[accordion-item title=”What devices work with your service?”]
See HERE for all supported devices and methods.
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[accordion-item title=”Is Sky Sports or BT Sports included?”]
These paid services will require a separate subscription. Our service enables them to work as if you are in the UK but you will an account with them also.
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[accordion-item title=”Why are some sites asking for a separate login?”]
These are additional standard login requirements to use their sites. Simply register with your normal email address and password of your choice. You will only need to sign-in once. If prompted for a postcode use a family UK one. If your email is not accepted it is likely you have already registered in the past and may need to reset your password if you have forgotten it.
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[accordion-item title=”Will ChannelHopper work on my Smart TV?”]
Our service will work directly on Smart TVs that have the UK TV apps preloaded (iPlayer etc). Most new TVs purchased in the UK have. If not it is unlikely the TV itself supports UK TV apps (nothing to do with our service). If it does support then setup another device such a PC and register your home network and this will automatically register the TV.
See HERE for all methods of watching on your device or TV.
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[accordion-item title=”How do I remove ChannelHopper from my device?”]
To remove the DNS from your devices, refer to our how-to guide here: https://channelhopper.tv/how-to. Go to the appropriate device setup and refer to the step where it asks to add our DNS. Instead of adding the DNS numbers just delete them.
For PCs you can install the app then in PC Start menu choose “Remove CH DNS”
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Troubleshooting
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[accordion-item title=”Service stopped working?”]
It is likely your ISP has changed your IP. Login here and if required register again and it should fix the problem: https://channelhopper.tv/ucp/network.php. If you have a PC or Mac then we recommend installing the desktop app that will synchronise your home network and automatically update the IP should it change. You can download from here: PC Synchroniser. Mac Synchroniser.
If still not working then check that the DNS is in place via the how-to guide: https://channelhopper.tv/how-to/ (note that for iOS each different wi-fi access point will need configuring if using more than one).
If still not working your provider maybe blocking DNS override so try this alternative method: https://channelhopper.tv/proxy
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[accordion-item title=”Experiencing buffering?”]
Our service doesn’t buffer but often there can be local connectivity issues that causes buffering.
Please power off and on your router and this usually resolves.
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[accordion-item title=”Error message – DNS not configured”]
I see this error message while registering a device:
Go to device network / Wi-Fi settings and check you have entered our DNS correctly 77.68.113.155 – mistakes here are common and worth checking. Please refer back to the user-guide to see where your DNS is configured in your device.
If the issue persists then it is likely that your provider is blocking DNS redirection. Use this method instead: https://channelhopper.tv/proxy
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[accordion-item title=”Error message – Network not registered”]
It says I am out of registrations for this month:
Note that you only need to register your network once and it will work for all configured devices. No need to unregister, if you have an issue or IP changes just login to the dashboard with the same device and it should fix it without unregistering: https://channelhopper.tv/ucp/network.php
If you have a PC or Mac it is recommend installing our latest synchroniser apps as per instructions on the how-to page. This will keep your IP up to date (for all devices) and prevent the need to login to your dashboard. Contact support@channelhopper.tv to request for additional registrations.
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[accordion-item title=”Error message when trying to Login”]
When I try to login it says “Login Failed”, what should I do?
Usernames & Passwords are case sensitive, take care when keying in login credentials.
If copy and pasting from the welcome email be careful not to paste an additional blank space by mistake.
If the above does not fix this you can click on the reset password link on the login page to reset your password. Note that your username is not your email address, it is the username given to you in the welcome email.
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[accordion-item title=”Amazon Fire TV troubleshooting”]
I have configured my Fire TV as per the instructions on the how-to page but the UK TV apps are still not working.
1. Ensure you have installed the CHTV app for the Fire TV and it is running and says “Connected” in green.
2. Make sure you have registered and tested a different device such as PC or Mac on the same home network. This will bypass the need to register your Fire TV Stick in the ChannelHopper dashboard.
3. Make sure you change the time-zone on your stick to GMT or BST. This is done under settings > preferences > time-zone.
On my computer browser I have signed into Amazon but when trying to deliver to my device it says not available for my country or similar.
On your PC or Mac login to your UK Amazon account on your browser and select “Manage Your Content and Devices” and click the Settings tab.
If the displayed country is not UK under Country Settings, click Change. Select a UK home address from your Amazon account or enter a new one. When you’re finished, click Update.
Also check your stored payment details. If you have a foreign payment card registered then remove it as this also stops UK apps being delivered to your device.[/accordion-item]
[accordion-item title=”Channel 4 or 5 still not playing some content”]
Please change the timezone on your device to a UK one (ie. GMT or London) and it should resolve.
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[accordion-item title=”I still can’t watch TV Sites”]
I have setup the DNS correctly and registered my device but I still can’t watch some or all of the UK TV sites.
Firstly, it is important to switch off any VPN service enabled in your device or router as this will likely interfere with our service. Contact us if you need assistance
If a mobile device, make sure it has the latest system updates installed and latest TV Apps are updated.
If possible, try registering a different device or browser to see if that works. This will help us troubleshoot the problem if required.
Clear your browser history cache and restart the browser.
If the problem persists power off the router for a few minutes and then power on and once connection is restored try the TV sites again.
Your Provider may be blocking DNS override. In these cases we have alternative instructions that should work instead. Please go HERE to install our alternative proxy.
If none of these suggestions seem to be working for you contact-us and we’ll do our best to have you up and running in no time!
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